We are primarily tasked with providing power transmission services, system services and facilitating the energy market. Our core tasks follow from our appointment as grid operator under the Dutch 'Elektriciteitswet' (E-wet) and the German 'Energiewirtschaftsgesetz' (EnWG).
Our key tasks
Innovation
TenneT presents Hub and Spoke concept for large scale wind energy on the North Sea.
Read moreOur grid
TenneT manages the high-voltage grid in the Netherlands and large parts of Germany. TenneT transmits electricity at 110,000 volts (110 kV) and higher. With around 23,500 kilometres of high-voltage lines, we cross borders and connect countries.
Electricity market
The energy sector is developing rapidly. The process of European market integration began some years ago. Its purpose is to create a single European market that enables market parties to trade gas and electricity across national borders easily and efficiently.
Transparency data
We provide transparency data on our operations on our Dutch and German transparency page and on ENTSO-E.
To transparency pagesE-Insights
Our vision is to be one of the most transparent Transmission System Operators (TSO) in Europe and thereby creating value for society. In this Energy Insights section we present selected energy related topics and show data, information and valuable insights.
Company
TenneT is a leading European electricity transmission system operator (TSO), with activities in the Netherlands and in Germany. We strive to ensure a reliable and uninterrupted supply of electricity in our high-voltage grid for some 42 million people.
We are TenneT
Meet usCustomer Care Center
Our customers are important to us and we apply high standards to our customer service, which we constantly strive to improve.
First point of contact
Our Customer Care Center is the first point of contact for all customer questions. We also have Customer Relations Managers acting as a single point of contact for customers in each region.
Because electricity disruptions can have an enormous impact on homes and businesses, we make every effort to prevent power failures or, if they do occur, to restore the electricity supply as soon as possible. All faults are registered on our website.
Contact us
Customers can contact us via their relationship manager or the TenneT Customer Care Center. There is also a Service Center for customers who are connected to the grid through a regional network. Consumers and businesses can contact our Service Center for questions about:Working near high-voltage power lines, procurement or compensation for masts.
Customer contact
Customer Care Center: For customers of TenneT Netherlands only.Related
Our customers
Our customers include everyone connected to the high voltage electricity grid as well as the parties responsible for metering and programme responsible parties.
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Customer Relations Managers
Our Customer Relations Managers represent TenneT and act as a single point of contact for customers.
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Programme responsible parties
At the end of every day, the programme responsible parties measure their actual electricity production or consumption and report this to TenneT.
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