We are primarily tasked with providing power transmission services, system services and facilitating the energy market. Our core tasks follow from our appointment as grid operator under the Dutch 'Elektriciteitswet' (E-wet) and the German 'Energiewirtschaftsgesetz' (EnWG).
Customer Care Center
Our customers are important to us and we apply high standards to our customer service, which we constantly strive to improve.
First point of contact
Our Customer Care Center is the first point of contact for all customer questions. We also have Customer Relations Managers acting as a single point of contact for customers in each region.
Because electricity disruptions can have an enormous impact on homes and businesses, we make every effort to prevent power failures or, if they do occur, to restore the electricity supply as soon as possible. All faults are registered on our website.
Customers can contact us via their relationship manager or the TenneT Customer Care Center. There is also a Service Center for customers who are connected to the grid through a regional network. Consumers and businesses can contact our Service Center for questions about:Working near high-voltage power lines, procurement or compensation for masts.
Our customers include everyone connected to the high voltage electricity grid as well as the parties responsible for metering and programme responsible parties.Read more
Customer Relations Managers
Our Customer Relations Managers represent TenneT and act as a single point of contact for customers.Read more