We are primarily tasked with providing power transmission services, system services and facilitating the energy market. Our core tasks follow from our appointment as grid operator under the Dutch 'Elektriciteitswet' (E-wet) and the German 'Energiewirtschaftsgesetz' (EnWG).
We are sorry to hear that you have a complaint. Please share this with us, so we can help you and improve our process. You can file a complaint via the digital contact form on this website.
- You will receive a confirmation by e-mail within two business days with a specific 'call number'. If you have any questions or comments in the mean time, you can refer to this number.
- Our aim is to respond to your complaint within six weeks. When we expect we need more time, we will inform you as soon as possible. We will also inform you about the expected date and/or status of handling the complaint.
- If there are any questions on our part, an employee of TenneT will contact you.
- An employee of TenneT will contact you for follow-up/aftercare after completion of the handling of the complaint.