Our key tasks

We are primarily tasked with providing power transmission services, system services and facilitating the energy market. Our core tasks follow from our appointment as grid operator under the Dutch 'Elektriciteitswet' (E-wet) and the German 'Energiewirtschaftsgesetz' (EnWG).

 

Explore our key tasks

Innovation

TenneT presents Hub and Spoke concept for large scale wind energy on the North Sea.

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Our grid

TenneT manages the high-voltage grid in the Netherlands and large parts of Germany. TenneT transmits electricity at 110,000 volts (110 kV) and higher. With over 22,000 kilometres of high-voltage lines, we cross borders and connect countries.

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Grid maps

Maps of our onshore and offshore high-voltage grid.

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Electricity market

The energy sector is developing rapidly. The process of European market integration began some years ago. Its purpose is to create a single European market that enables market parties to trade gas and electricity across national borders easily and efficiently.

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Transparency data

We provide transparency data on our operations on our Dutch and German transparency page and on ENTSO-E. 

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Complaints

We are sorry to hear that you have a complaint. Please share this with us, so we can help you and improve our process. You can file a complaint via the digital contact form on this website.

Complaints procedure

  • You will receive a confirmation by e-mail within two business days with a specific 'call number'. If you have any questions or comments in the mean time, you can refer to this number.
  • Our aim is to respond to your complaint within six weeks. When we expect we need more time, we will inform you as soon as possible. We will also inform you about the expected date and/or status of handling the complaint.
  • If there are any questions on our part, an employee of TenneT will contact you.
  • An employee of TenneT will contact you for follow-up/aftercare after completion of the handling of the complaint.

Complaints form

Complaints Form

Please use the form below.

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Related

Customer Relations Managers

Our Customer Relations Managers represent TenneT and act as a single point of contact for customers.

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Our customers

Our customers include everyone connected to the high voltage electricity grid as well as the parties responsible for metering and programme responsible parties.

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