Our key tasks

We are primarily tasked with providing power transmission services, system services and facilitating the energy market. Our core tasks follow from our appointment as grid operator under the Dutch 'Elektriciteitswet' (E-wet) and the German 'Energiewirtschaftsgesetz' (EnWG).

 

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Innovation

TenneT presents Hub and Spoke concept for large scale wind energy on the North Sea.

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Our grid

TenneT manages the high-voltage grid in the Netherlands and large parts of Germany. TenneT transmits electricity at 110,000 volts (110 kV) and higher. With over 22,000 kilometres of high-voltage lines, we cross borders and connect countries.

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Grid maps

Maps of our onshore and offshore high-voltage grid.

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Electricity market

The energy sector is developing rapidly. The process of European market integration began some years ago. Its purpose is to create a single European market that enables market parties to trade gas and electricity across national borders easily and efficiently.

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Transparency data

We provide transparency data on our operations on our Dutch and German transparency page and on ENTSO-E. 

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Customer Care Center

Our customers are important to us and we apply high standards to our customer service, which we constantly strive to improve.

First point of contact

Our Customer Care Center is the first point of contact for all customer questions. We also have Customer Relations Managers acting as a single point of contact for customers in each region.  

Because electricity disruptions can have an enormous impact on homes and businesses, we make every effort to prevent power failures or, if they do occur, to restore the electricity supply as soon as possible. All faults are registered on our website.

Contact us

Customers can contact us via their relationship manager or the TenneT Customer Care Center. There is also a Service Center for customers who are connected to the grid through a regional network. Consumers and businesses can contact our Service Center for questions about:Working near high-voltage power lines, procurement or compensation for masts.

Customer contact

Customer Care Center: For customers of TenneT Netherlands only.


Related

Our customers

Our customers include everyone connected to the high voltage electricity grid as well as the parties responsible for metering and programme responsible parties.

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Customer Relations Managers

Our Customer Relations Managers represent TenneT and act as a single point of contact for customers.

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Programme responsible parties

At the end of every day, the programme responsible parties measure their actual electricity production or consumption and report this to TenneT.

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